Privacy Policy

Last updated: November 2026

1. Introduction

ZGuy Software Solutions Pty Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our applications.

2. Information We Collect

We may collect information you provide directly to us, such as:

Name and contact information (email, phone number)
Project details and requirements you share with us
Communications you send to us

We may also automatically collect certain information when you visit our website, including your IP address, browser type, and usage data.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide our services
Send project updates and communications
Improve our website and services
Comply with legal obligations

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to provide our services (e.g., hosting providers, email services).

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

6. Your Rights

Under Australian Privacy Principles, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us.

7. App Privacy

Our mobile and desktop applications may collect usage data to improve functionality. Any data collected by our apps is handled in accordance with this policy and the specific app's privacy disclosures in the relevant app store.

8. Project Briefs

When you tell us about a project through the brief on our contact page, by chat or as a form, we save each answer as you give it, before you press send. We do this so we can respond to your brief and see where our questions are unclear, so we can improve them.

Along with your answers we record the question you reached, how long you spent, your device type (mobile, tablet or desktop), your region based on your device's time zone, and how you found us (for example a campaign link or the site that referred you).
If you leave before sending, we keep your email address only if you ticked "You can contact me about this even if I don't finish", and we use it only to follow up on your brief.
We delete the saved answers 90 days after you start, whether or not you finished. A brief you send also becomes an enquiry, which we keep like any other enquiry.
Briefs are stored in our own service desk system, run by our hosting provider.

You can ask us to access, correct or delete your brief at any time. If you are in the European Union or the United Kingdom, you also have the rights given to you by the GDPR, including to object to this processing and to complain to your local data protection authority.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@zguy.com.